Working hand in hand with the HR leadership of a global conglomerate in the cement industry, I organized their strategic vision into a programme of work. Operating in 27 countries and with over 140,000 employees, their HR model was based on global shared service business centres. As the Programme Manger I aligned their global process improvement leads in each region to work together towards a common goal. Managing and coordinating efforts through the business service centres, I also delivered a stakeholder engagement map, mobilised a change network, assessed change impact and prepared training needs. I also executed communication to various audiences on a regular basis including creative content creation in the form of videos and a website.
I delivered programme planning, strategy and direction in preparation for an HR Transformation. The business was restructuring into a Skills Based organisation by implementing a Talent Intelligence Platform (Eightfold, Beamery, Phenom) and I strategically aligned the Head of Learning & Development and Head of Talent Acquisition to prepare people and processes. This included detailed review of business requirements and architectural maps for end to end integration of new solution to existing HRIS. Working closely with the HR teams in the business, I defined and designed a plan to implement the change necessary to transform. This included a holistic approach of technology, process and people. I deployed an agile tools for planning, that were quickly adopted by the leaders in talent.
I designed and delivered a strategy and plan for a Customer Education platform. This included evaluation and assessment of content delivery platforms. As part of the customer success organisation, I strategically aligned the content strategy across various teams with different functions. I opened up the lines of communication between product management, account management and customer service teams. I created a plan to focus on education and learning for both internal employee training as well as external client facing training.
I also developed and delivered custom learning content for a key client in English and Italian. The content was created using eLearning authoring tools and coordination with internal parties for voiceover talent into target language.
I was a strategic advisor the the VP of HR, the VP of Project Management and the Chief Technology Officer. This company was going through a merger and acquisition and needed to define a programme of work that included multiple diverse acquired company teams in a newly formed matrix organization. I took ownership of the relationship with 3rd party technology to improve use of their solutions which included: People Performance Platform, Learning Experience Platform and Talent Acquisition and Onboarding solution. I led workshops with practice directors and managers to define key processes in hiring, career development and training by function of business.I delivered a plan to accompany the strategic vision at the top to transform the acquired companies into a single organization operating with harmonized processes.
I led a team of 5 consultants in a major HR transformation programme that spanned people processes and technologies. Working closely within a large team of internal resources, external consultancies, regional/country business directors and HR and IT leadership, I managed best practice planning and execution of activities. The scope of work was comprehensive and my area of focus was within the talent processes and solutions: learning, performance management, successions and career, onboarding and recruiting. I facilitated key strategic workshops with leadership, while coordinating and liaising efforts with cross functional teams. My role was part coordinator, part communicator and part coach to the multiple parties. I helped to drive alignment across the team and improved collaboration and engagement.
I created and delivered a new approach to client training of an Onboarding solution. Working within the training team of a software company specialising in talent management solutions, I redefined the approach to training both internal employees as well as customers to be more engaging, interactive and practical. I deployed a a flipped classroom model approach. I created microlearning videos to support small bite sized pieces of content. Coordinating with colleagues to develop user persona learning journeys, we delivered the content using Brightcove as the video learning platform. I designed and deployed surveys and polls during virtual training sessions to maintain engagement in webinar size classrooms.
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